Shipping, delivery and returns
We are pleased to offer free shipping on all domestic orders and on international orders over 18.000.ISK.
After receiving your order, it will take us 2-5 business days to ship your order. Once we have shipped it out, we’ll send you an email notification of your order status. Normally, delivery takes between 2-4 working days inside Iceland via the Iceland Post and 3-8 working days outside Iceland via FedEx Express delivery. Longer time of delivery may be expected during special holidays due to pressure. PRAKT jewellery will not be held responsible for any delay or failure from the Iceland Post or FedEx.
You can return the jewellery within 30 days, from the day that you have received the products. We accept the return of unused or faulty items. The jewellery should always be returned in their original packaging with the original invoice. Please label your return shipment as a return of goods for customs. If you return a jewellery the money will be refund to the credit card that was used to place the order. We are not able to refund customs and VAT for orders sent to destinations outside Iceland. You are also responsible for paying the return shipping costs to Iceland.
We can only return jewellery bought in our store or online in our webshop. If you have jewellery from another retailer, please contact the retailer for exchange, return or claims.